Retail Training Manager - Luxury Watches
Core
Develop and deploy global retail training strategy, content, and coaching for a Swiss luxury watchmaking Maison to elevate the client experience and selling ceremony across its boutique network.
Role type
Senior International Retail Training Manager
Builds
Global training programs, e-learning platform content, and Train-the-Trainer initiatives for luxury retail teams
Domain
Luxury retail / Watchmaking
Deliverable
Product features (training content & e-learning platform)
Required skills
Training design and facilitation, luxury retail standards, client experience management, public speaking, international operations, e-learning platform management
Preferred skills
Prior experience in watchmaking or jewellery sector, boutique management, sales floor coaching
Technologies
E-learning platforms, webinars, classroom training tools
Responsibilities
Design and update training programs on products, heritage, and sales techniques; deliver international training sessions and hands-on floor coaching; manage and enrich the e-learning platform; coordinate external content partners; develop Train-the-Trainer programs
Seniority
Senior, hands-on IC with strategic scope