Accounting Support Specialist 80-100%
Core
Support accounting and tax (Kontera) inquiries for SMEs while acting as the Single Point of Contact to drive product development based on customer feedback.
Role type
Senior IC accounting support specialist (SPOC)
Builds
bexio, a web-based business software platform for SMEs
Domain
SaaS / Accounting / Tax
Required skills
accounting, tax (Kontera), complex problem analysis, technical communication, incident management, reporting, training
Preferred skills
financial accounting, SME processes, additional languages
Technologies
bexio platform
Responsibilities
Handle complex customer and accountant inquiries in accounting and tax; Act as SPOC to prepare data-driven feedback for product management; Manage release and incident management with the Product Owner; Reproduce and log bugs for the development team; Create reports and optimize processes; Train support colleagues and maintain the Helpcenter
Seniority
Mid-Senior, hands-on IC