Especialista en Soporte de Flujo , External Fulfillment, UAF
Core
Bridge between Amazon and external sellers, monitoring key performance indicators and standard processes to ensure timely and condition-perfect order fulfillment.
Role type
Operational Support Specialist (External Fulfillment)
Builds
External fulfillment operations for Amazon sellers
Domain
E-commerce logistics and supply chain
Deliverable
dashboards & analysis
Required skills
Data analysis, Root cause analysis, Process improvement, Stakeholder communication, Requirements documentation, Excel, SQL
Responsibilities
Monitor performance of assigned sites focusing on critical metrics like on-time shipment; Analyze data from various sources to identify relevant information for decision-making; Forecast operational implications based on data trends; Act as the point of contact between internal and external clients; Train and direct seller operations to comply with established standards; Identify root causes of operational issues and help providers prevent/control them; Create and track operational indicators, proposing automation methodologies; Notify and update on relevant situations, directing escalations when necessary; Propose and implement continuous process improvements.
