Toyota Care Consultant
Core
First point of contact for customers to book service and repair appointments, manage inbound/outbound calls, and coordinate with service teams to ensure vehicle maintenance schedules are met.
Role type
Customer service and sales consultant (automotive)
Builds
Service and repair appointment bookings, customer retention, and vehicle maintenance compliance
Domain
Automotive retail and after-sales service
Deliverable
product features
Required skills
Customer service experience, sales/upselling, call management, data integrity, time management, system proficiency
Preferred skills
Automotive industry experience, outbound calling, pipeline management
Responsibilities
Booking service and repair appointments across multiple sites, handling inbound customer enquiries and resolving issues, making outbound calls for WOF and service reminders, collaborating with service departments for handovers, maintaining accurate customer records