Kundendienstberater Mercedes Benz
Core
Customer service and sales advisor for Mercedes-Benz service processes, handling repair orders, cost estimates, and vehicle handovers.
Role type
Customer Service Advisor (Automotive)
Builds
Service appointments, cost estimates, and vehicle handovers for Mercedes-Benz customers.
Domain
Automotive industry, customer service
Deliverable
client delivery
Required skills
Technical automotive training, customer service, sales, German fluency, Category B driver's license
Preferred skills
Additional language skills, further training as Customer Service Advisor
Responsibilities
Accepting repair and service orders, creating cost estimates, scheduling workshop appointments, communicating with customers, selling service parts and accessories, processing warranty claims, invoicing, and explaining completed work to customers.
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