Training Program Manager
Core
Design and execute training initiatives to equip Product Support and Risk Operations teams with the knowledge and skills for exceptional service delivery.
Role type
Training Program Manager (Instructional Design & Enablement)
Builds
Strategic training programs, curricula, and learning content for global operations teams
Domain
Financial technology / Operations enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, curriculum development, adult learning principles, assessment methodology design, data analysis for training impact, stakeholder management
Preferred skills
LMS management, content delivery platform experience, complex information distillation, scalable solution design, presentation delivery
Technologies
LMS, e-learning modules, multimedia tools (video, graphic, audio)
Responsibilities
Design learning curricula aligned with business strategy; Convert business requirements into comprehensive training content; Ensure application of adult learning principles across various modalities; Design assessment methodologies aligned with accreditation frameworks; Analyze metric data to evaluate training topics and measure impact; Harmonize training efforts across global delivery centers
Seniority
Mid-level, hands-on IC
