Senior Program Manager
Core
Central programme owner for the FlightSense contract, managing customer satisfaction, operational performance, and financial outcomes for aerospace aftermarket services.
Role type
Senior Program Manager (Aerospace Aftermarket)
Builds
FlightSense contract delivery and customer support programs
Domain
Aerospace and Defense / Aftermarket Services
Required skills
Programme management, Customer management, Operations management, Financial forecasting, Contractual service level management, Cross-functional team leadership, Risk mitigation, Stakeholder negotiation
Preferred skills
Financial acumen, Conflict resolution, Commercial aircraft/engine knowledge, Airline/MRO customer experience, Service-level agreement management
Technologies
N/A
Responsibilities
Own overall Customer Satisfaction, Operational Performance, and Financial Performance for assigned programmes; Accountable for programme Customer Support Level (CSL) performance; Lead programme governance and performance management cadence; Identify and drive mitigation for operational, financial, and contractual risks; Support customer technical reviews and issue resolution; Build strong relationships with key customer stakeholders.
Seniority
Senior, hands-on IC
