Service delivery manager
Core
Own end-to-end delivery of contracted Air Traffic Management (ATM) services, ensuring SLA compliance, cost control, and customer satisfaction in safety-critical environments.
Role type
Senior Service Delivery Manager (ATM/Aerospace)
Builds
Contracted Air Traffic Management (ATM) services for government and enterprise clients
Domain
Aerospace, Air Traffic Management, Defence, Cybersecurity
Required skills
Contract lifecycle management, SLA/KPI monitoring, stakeholder management, incident management, regulatory compliance (ATM frameworks), supplier management, financial control, root-cause analysis, service improvement strategies
Preferred skills
ITIL, CMMI-SVC, knowledge of ATM systems (surveillance, communications, navigation, C2)
Responsibilities
Manage end-to-end delivery of AMS services and contract performance; Lead customer review meetings and handle escalations; Oversee incident management and change control; Ensure compliance with ATM regulatory frameworks and cybersecurity standards; Coordinate internal teams and suppliers for service readiness; Identify opportunities for service sales and contract growth
Seniority
Senior, hands-on IC
