Customer Service Engineer
Core
On-site troubleshooting, diagnosing, and repairing complex capital equipment (mask inspection tools) at customer sites to minimize downtime.
Role type
Senior IC field service engineer (semiconductor equipment)
Builds
Operational reliability of semiconductor inspection and metrology systems
Domain
Semiconductor manufacturing equipment / Optics and electronics
Required skills
Troubleshooting complex electro-mechanical and electro-optical systems, On-site equipment repair and maintenance, Customer relationship management, Cross-functional coordination with installation engineers, Problem-solving in software and hardware systems, International travel adaptability
Preferred skills
Knowledge of mask inspection tools, Experience in semiconductor, medical devices, defense, aerospace, or aviation industries, Fluency in Italian
Technologies
Mask inspection tools, Semiconductor metrology systems, Electro-optical systems
Responsibilities
Update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites, Coordinate actions with customers to minimize downtime, Provide assistance to Installation Engineers in resolving problems, Act as the face of the company to ensure customer satisfaction
Seniority
Mid-to-Senior, hands-on IC