Customer Care Representative (Hybrid - Bilingual)

Ciudad de México, México💼 Full-time🗓 2026-08-22 → 2026-09-07

Core

Deliver high-volume inbound customer service and consultative sales for card members, resolving inquiries and driving loyalty through personalized solutions.

Role type

Customer Care Representative (Hybrid)

Builds

Customer relationships and brand loyalty for card members

Domain

Financial Services / Banking

Deliverable

client delivery

Required skills

English and Spanish fluency, high-volume call handling, consultative selling, account management, regulatory compliance, multi-system navigation

Preferred skills

Consultative sales experience, problem-solving, emotional intelligence, adaptability

Responsibilities

Handle inbound calls for statement inquiries, card replacements, payments, and rewards redemption; identify opportunities for product offers and benefit enrollments; update customer account information; meet sales and quality performance goals

Seniority

Individual Contributor

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About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Ang