APAC Customer Communications Specialist
Core
Develop, coordinate, and maintain customer-facing communications and sales enablement materials for UPS across the Asia Pacific region.
Role type
Customer Communications Specialist
Builds
Customer letters, service alerts, invoice messages, talking points, email templates, brochures, explainers, infographics, and sales enablement content.
Domain
Logistics / Customer Communications
Deliverable
product features
Required skills
Content development, translation and localization, project coordination, stakeholder management, brand governance, cultural awareness, budget tracking, digital platform management
Preferred skills
Additional languages beyond English, experience in content marketing and creative development
Technologies
Digital platforms for content management
Responsibilities
Develop and adapt customer-facing materials; Translate operational or technical information into clear communications; Coordinate communications requests and project timelines; Manage translation and distribution of materials across APAC markets; Provide operational support including budget tracking and financial document preparation.
Seniority
Mid-level, hands-on IC
