General/Store Manager - London
Core
Leading, managing, and developing all aspects of a retail store's business to achieve sales and profitability goals while maintaining a positive work environment aligned with the company's mission.
Role type
Senior General Manager (Retail)
Builds
Retail store operations, sales performance, and customer experience
Domain
Retail / Apparel
Deliverable
product features
Required skills
Retail strategy execution, team leadership and development, P&L management, inventory control, visual merchandising, sales performance analysis, customer experience management, hiring and training, operational compliance
Preferred skills
Local market knowledge, business acumen, entrepreneurial mindset, cross-functional collaboration
Technologies
MS Office (Word, Excel, Outlook)
Responsibilities
Develop and execute retail strategies for customer experience and brand awareness; lead and develop the Sales, Operations, and Visual teams; manage inventory, shrinkage, and visual merchandising standards; oversee hiring, training, performance evaluation, and talent development; ensure adherence to store standards and company policies; manage headcount, payroll, and P&L strategy; resolve customer issues and collaborate with corporate partners.
Seniority
Senior, hands-on IC