Sales & Service Lead - Houston Galleria
Core
Lead sales and service operations on the retail floor to elevate guest experience, drive engagement targets, and manage store-level business functions.
Role type
Senior retail operations lead (sales & service)
Builds
Retail store operations and guest engagement programs
Domain
Retail / Wellness apparel
Deliverable
product features
Required skills
Sales leadership, team coaching, business acumen, inventory management, workforce planning, cross-functional collaboration, recruitment, performance analysis
Preferred skills
Client relationship building, strategic planning, operational execution
Technologies
Company performance tools, reporting systems
Responsibilities
Lead an exceptional guest experience through technical product education and coaching team members; build daily client relationships; analyze reports to strategize and implement action plans; ensure effective sales floor coverage and workforce solutions; partner with Operations & Visual Manager to manage budgets, expenses, inventory, and facilities; oversee Sales & Service Associates and Cashiers including recruitment and development; collaborate with Community & Studio and Operations Leads for cross-functional training.
Seniority
Senior, hands-on IC