Technical Support Specialist
Core
Investigate and resolve complex production issues for financial crime compliance software deployed in cloud, on-prem, and hybrid environments for tier-1 financial institutions.
Role type
Senior Support Engineer (Financial Crime Compliance)
Builds
Firco Enterprise product family (financial crime compliance software)
Domain
Financial Services / Regulatory Compliance / Distributed Systems
Deliverable
client delivery
Required skills
Linux/Windows troubleshooting, Cloud-native architecture debugging, Java web applications, REST APIs, SQL/NoSQL database management, Scripting (Bash/PowerShell), Log analysis, Incident response
Preferred skills
Experience with SAML/OAuth authentication flows, JSON/XML data parsing, Distributed systems debugging
Technologies
Java, Linux, Windows, Oracle, SQL Server, REST, SAML, OAuth, JSON, XML, Bash, PowerShell
Responsibilities
Perform technical investigations into complex production issues, Analyze application logs and database records to identify root causes, Reproduce issues in controlled test environments, Debug behavior across distributed systems and APIs, Participate in critical incident (Severity-1) troubleshooting, Collaborate with Product teams to file defect reports
Seniority
Senior, hands-on IC
