Customer Program Manager
Core
Lead customer-facing programs for Radiology Informatics (RI) solutions, managing software implementation projects from order to handover to ensure customer satisfaction and value.
Role type
Senior Customer Program Manager (Healthcare IT)
Builds
Enterprise imaging solutions (PACS, RIS) and software implementation projects for healthcare customers.
Domain
Healthcare Informatics / Radiology
Required skills
Project management (PMP/PRINCE2), cross-functional team leadership, stakeholder management, risk management, budget control, contract negotiation, process improvement, financial acumen, change management.
Preferred skills
Radiology Informatics domain knowledge, Scandinavian languages, Health & Safety standards expertise.
Technologies
PACS, RIS, SOLiD/Gearshift framework, third-party healthcare systems.
Responsibilities
Oversee large-scale cross-functional projects (>€1M budget), manage project scope/schedule/budget/quality, drive decision-making and escalation, build relationships with senior customer leadership, represent projects in steering committees, manage external partners and subcontractors, control project budgets and forecasts, manage workforce planning and resource allocation.
Seniority
Senior, hands-on IC
