Customer Service Advisor (Italian Speaker)

Porto💼 Full-time🗓 2026-03-13 → 2026-10-02

Core

First point of contact for Farfetch strategic partners, resolving queries across email, phone, and chat to deliver exceptional luxury shopping experiences.

Role type

Customer Service Advisor

Builds

Seamless and memorable luxury experiences for customers globally

Domain

Luxury fashion e-commerce

Deliverable

client delivery

Required skills

Customer service, English (fluent), Italian (fluent), IT skills, Communication, Emotional intelligence, Multi-tasking, Critical thinking

Preferred skills

Knowledge of sports and sportswear

Responsibilities

Resolve customer queries and requests across multiple channels, Provide product and service advisory, Take ownership of case resolution, Manage demanding customers with professionalism, Advocate for customer needs with internal teams, Contribute to team alignment with company values

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About farfetch

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities