Product Success Manager - Sustainability
Core
Drive product adoption and growth for sustainability solutions by leading onboarding, acting as a subject matter expert on carbon reporting, and preventing churn for mid-market and enterprise clients.
Role type
Senior IC Product Success Manager (Sustainability/Carbon Accounting)
Builds
Carbon accounting and sustainability reporting platform for organizations managing Scope 1, 2, and 3 emissions
Domain
Environmental Sustainability / Carbon Accounting / ESG Compliance
Required skills
Carbon accounting standards (GHG Protocol, CSRD, CDP, GRI, ISSB), B2B SaaS Customer Success, ESG software implementation, client-facing communication, regulatory concept simplification, churn prevention, QBRs, product advocacy, data mapping, cross-functional collaboration
Preferred skills
Carbon Accounting certification, ISO 14064, enterprise integrations (SAP, Salesforce ESG Cloud, NetSuite), management consulting, ESG auditing, product enablement, data-driven analytics, project management
Technologies
Workiva platform, SAP, Salesforce ESG Cloud, NetSuite, energy management systems
Responsibilities
Lead end-to-end onboarding and feature adoption for sustainability clients; Map organizational structures and emission boundaries into the platform; Define and measure Key Value Indicators with sustainability leads and CFOs; Guide users through emission factor selections and audit-ready reporting; Translate regulatory changes into actionable product guidance; Monitor usage patterns to proactively prevent churn; Conduct Quarterly Business Reviews showcasing carbon reduction milestones; Partner with Product/Engineering to advocate for feature enhancements; Collaborate with Solution Architects on complex data-mapping questions; Review accounts post-implementation to address technical needs; Scale emerging solutions and refine operating methods; Enable Customer Success teams on new product releases
Seniority
Senior, hands-on IC
