Casual Student Services Assistant
Core
First point of contact for students, staff, and visitors providing front-of-house customer service, handling enquiries, and supporting routine administration.
Role type
Casual student services assistant
Builds
Welcoming, inclusive front-of-house experience for students and visitors
Domain
Higher education / Student services
Deliverable
product features
Required skills
Verbal and written communication, customer service, organization, attention to detail, basic computer skills, adaptability, reliability, confidentiality awareness
Preferred skills
Previous customer service/reception/hospitality experience, education or multicultural environment experience
Technologies
Student Management Platform, Microsoft Office
Responsibilities
Respond to student enquiries in person, by phone, email, and via digital platforms; assist with routine forms and appointments; support data entry and maintain student records; collaborate with Student Services team
Seniority
Casual, entry-level