Sr. Program Manager, Business Operations and Productivity, 3P MX External Fulfillment
Core
Lead complex, cross-functional initiatives to drive strategic growth and operational excellence of Amazon's seller-managed fulfillment programs (Easy Ship, Seller Flex, Self Ship) in Mexico, ensuring scalable solutions that enhance seller experience and expand Prime-eligible selection.
Role type
Senior Program Manager (Business Operations & Productivity)
Builds
External Fulfillment network expansion, scalable fulfillment capabilities, and productivity improvement initiatives for the EF team.
Domain
E-commerce logistics / Third-party marketplace operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program leadership, cross-functional collaboration, stakeholder management, data-driven decision making, process innovation, risk management, business development, account management, product management, project management, financial analysis, marketing, customer segmentation, product behavior analysis, SQL or analytical tools
Preferred skills
Continuous improvement projects, controllership scaling
Technologies
SQL, analytical tools
Responsibilities
Scope, design, and deliver business-critical programs supporting External Fulfillment network expansion; Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements and manage implementation timelines; Serve as primary point of contact for program updates and manage relationships with leadership and operational teams; Leverage metrics and analytics to identify improvement opportunities and optimize delivery timelines; Drive continuous improvement initiatives to remove seller friction and enhance operational efficiency; Develop contingency plans and manage escalations to keep programs on track.
Seniority
Senior, hands-on IC
