Product Manager Customer Portal Knowledge, AI & Digital Assistant (m/w/d)
Core
Designing and evolving an AI-based digital assistant serving as the intuitive, dialog-based entry point for knowledge, information, and services within the MyLiebherr Customer Portal.
Role type
Product Manager, AI & Digital Assistant
Builds
Conversational AI interfaces and knowledge retrieval features for the MyLiebherr Customer Portal
Domain
Industrial manufacturing (Liebherr) + Conversational AI / Digital Assistants
Deliverable
product features
Required skills
Product management for digital solutions, AI use case conception, User story definition, Service blueprinting, KPI analysis, Agile methodologies, Cross-functional team coordination, Modular platform understanding
Preferred skills
Experience with Conversational AI and digital assistants, Knowledge of Conversational AI market trends
Technologies
JIRA, Confluence
Responsibilities
Conceive and prioritize AI-supported use cases focusing on knowledge and information content; Define technical and functional requirements for AI interactions; Analyze usage and effectiveness based on KPIs to optimize user experience; Monitor market approaches in Conversational AI to drive product evolution
Seniority
Mid-to-Senior, hands-on IC