PhD Researcher: AI-driven Employee-Customer Relationship Management in the Service Sector
Core
Conduct a 4-year PhD on AI-driven employee-customer relationship management in the cleaning services sector, combining academic research with direct business impact.
Role type
PhD Researcher (AI & Data Analytics)
Builds
Predictive models, AI-driven solutions, and genAI-supported workflows operationalized within the organization.
Domain
Cleaning services sector / Service sector
Deliverable
production ML models
Required skills
Data analytics, Machine learning, Python, SQL, Academic research, Business analytics
Preferred skills
Microsoft Fabric, Azure, GenAI, Reinforcement learning
Responsibilities
Conduct data collection, modelling, AI agent development, evaluation and reporting; Disseminate insights through papers, reports, workshops, presentations and social media; Work with client and employee data to develop predictive models; Design and evaluate genAI-supported workflows; Collaborate with business stakeholders to improve key business KPIs.
