Care Partner/Coordinator
Core
Coordinate care for a portfolio of older Australians, building trusted relationships with clients, families, and service providers to ensure they receive necessary support at home.
Role type
Senior Care Coordinator / Case Manager
Builds
Home care support plans and service coordination for older Australians
Domain
Aged care / Community services
Deliverable
client delivery
Required skills
Care coordination, case management, relationship building, complex problem-solving, risk assessment, multi-tasking, CRM proficiency, Microsoft Office 365
Preferred skills
Experience in aged care, health, disability, or community services
Responsibilities
Own a portfolio of clients and manage their care journey, coordinate care requests from clients and families, identify risks and determine next steps, manage multiple client matters simultaneously, maintain accurate client records and documentation, communicate via phone and email to maintain service standards, meet service levels and KPIs
Seniority
Mid-level, hands-on IC
