UX Researcher and Service Designer - (Public Sector)
Core
Improving citizen service journeys by uncovering user needs, analyzing data, and applying design thinking to inform product strategy and digital service design for government agencies.
Role type
UX Researcher and Service Designer
Builds
Seamless and impactful digital services for public sector/government agencies
Domain
Public Sector / Government IT / Digital Services
Deliverable
product features
Required skills
User research methods, Service design, Design thinking, Journey mapping, Persona creation, Wireframing, Prototyping, KPI definition, Agile collaboration, Systems thinking, Figma, Adobe Creative Suite
Preferred skills
Public sector project experience, Singapore Government project experience, SDLC understanding, Product management frameworks, Illustration/Graphic design, CMS experience
Technologies
Figma, Adobe Creative Suite, Jira, Confluence