Customer Technical Support Specialist (d/f/m)
Core
Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email, and other channels to diagnose and resolve technical issues.
Role type
Customer Technical Support Specialist (IT & Automation)
Builds
Diagnostic laboratory systems and software solutions
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
client delivery
Required skills
IT background, middleware knowledge, automation experience, scientific background (IT/biology/chemistry/biomedical), problem-solving, attention to detail
Preferred skills
Technical laboratory skills, instrumentation experience, Beckman Coulter product knowledge
Technologies
Middleware, Automation systems
Responsibilities
Provide technical assistance and troubleshooting support for diagnostic equipment and software, Accurately document customer interactions, issues, and resolutions in service management systems, Build and maintain strong relationships with customers
Seniority
Mid-level, 2+ years experience