Tqm (Technical Quality Manager Brazil)
Core
Establish and support long-term engagements between customers and SAP to drive adoption of digital innovation and resolve critical IT issues.
Role type
Senior IC Technical Quality Manager (Engagement)
Builds
Premium engagement services for SAP customers
Domain
Enterprise Software / IT Operations
Deliverable
client delivery
Required skills
Customer situation analysis, engagement governance, risk identification, escalation management, service delivery planning, stakeholder management, contract management, executive reporting
Preferred skills
SAP MaxAttention or SAP Active Attention experience, knowledge of SAP delivery portfolio, ability to manage remote and on-site teams
Technologies
SAP ALM, SAP Cloud Success Services
Responsibilities
Understand customer business challenges and SAP footprint, establish engagement scope and governance models, identify and assess IT risks and top issues, manage escalation of critical situations, align service plans with account teams, execute engagement plans, report engagement status and value to customers
Seniority
Senior, hands-on IC
