Senior Delivery Operations Manager
Core
Own the operating system (data, cadence, tooling, automation) for one or more Business Lines within an AI-native delivery function, partnering with a Senior Delivery Lead to redesign processes and move toward a Delivery Lead role.
Role type
Senior Delivery Operations Manager (AI-native delivery function)
Builds
AI-native delivery operating model, Delivery Intelligence Platform, automation agents, and executive reporting systems
Domain
Technology / Healthcare Marketing
Required skills
Jira administration (advanced JQL, workflows, automation), process automation (scripts/AI), data reconciliation, stakeholder influence, operating model design, documentation
Preferred skills
SQL, BI tooling, scripting
Technologies
Jira, Confluence, Slack, Claude, Cursor
Responsibilities
Own squad lifecycle adherence and operating conventions for 1–2 Business Lines; define business logic and run UAT for the Delivery Intelligence Platform; maintain automation backlog and ship quarterly automations; own quantitative executive reporting and delivery metrics; govern Jira configuration standards across Business Lines; define and spot-check standards for DAO-wide operations domains.
Seniority
Senior, hands-on IC with growth path to Lead
