Program manager DDIT PO&CF AskNovartis
Core
Leading the strategy, delivery, and adoption of AskNovartis, Novartis' AI-enabled front door for employee services and tasks, shifting the company toward a single, intelligent, self-service experience.
Role type
Senior Enterprise Product Leader / Product Lead
Builds
AskNovartis platform and DD&IT service outcomes
Domain
Enterprise IT / Digital Employee Experience / AI
Deliverable
product features
Required skills
Product strategy, cross-functional leadership, service design, AI product integration, stakeholder alignment, release sequencing, self-service adoption
Preferred skills
Experience with ServiceNow, Microsoft Intune, enterprise-scale product launches
Technologies
ServiceNow, Microsoft Intune
Responsibilities
Set strategic direction for AskNovartis evolution from PoC to enterprise scale; Drive transformation of DD&IT services through AskNovartis; Ensure services and knowledge are designed for self-service and AI-assisted interaction; Ensure AskNovartis becomes the default employee entry point for prioritized services and tasks.