Internship | IT | Process Governance
Core
Support global Agile teams and the Agile Release Train (ART) to improve collaboration, efficiency, and ways of working within the Mercedes-Benz Customer Assistance Center.
Role type
IT Process Governance Intern (Agile/SAFe)
Builds
Improved Agile team dynamics, optimized Jira workflows, and reusable retrospective tooling for a global IT organization.
Domain
Automotive IT / Global Customer Service / Agile Methodologies
Deliverable
product features
Required skills
Analytical mindset, process optimization, Agile methodologies (Scrum/SAFe), tooling analysis (Jira), change management
Preferred skills
Experience with scaled Agile frameworks, facilitation techniques, data analysis
Technologies
Jira, SAFe, ART
Responsibilities
Observe Agile ceremonies to identify best practices, analyze team challenges and propose structural solutions, design reusable retrospective templates, participate in ART-level events to optimize end-to-end processes.
Seniority
Intern
