System Quality Program Manager
Core
Leads end-to-end system quality programs for Home and Office Laser printer platforms, accessories, and related solutions across development, qualification, launch, and post-launch support.
Role type
Senior Program Manager (System Quality)
Builds
Firmware, software, cloud, and connectivity solutions for laser printers
Domain
Consumer Electronics / Printing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Quality strategy definition, release readiness governance, risk management, root cause analysis, cross-functional triage, validation strategy, data-driven decision making, process improvement, automation adoption, stakeholder escalation
Preferred skills
4DX methodology, fishbone analysis, fault isolation, organizational capability building
Technologies
Firmware, software, cloud, connectivity, dashboards, analytics tools
Responsibilities
Define and drive quality strategy and release readiness criteria, establish scalable quality operating mechanisms and dashboards, lead cross-functional triage for high-risk issues, shape validation strategy and test coverage, drive generation-to-generation quality improvement, mentor team members on quality planning and risk management
Seniority
Senior, hands-on IC with mentorship responsibilities
