Customer Experience Lab Technician (Netherlands)
Core
Partner with clinicians to review and refine digital case designs, provide real-time technical support for patient scanning and design modifications, and translate clinical feedback into production outcomes.
Role type
Senior IC dental lab technician (digital workflow support)
Builds
Digital dental restorations (implants, crowns, bridges, dentures) for clinicians
Domain
Dental technology / Digital dentistry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
3Shape CAD/CAM design, implant systems knowledge, scan body usage, digital dental workflow expertise, denture/partials/removables case experience, live clinical communication, cross-functional liaison, independent problem-solving, multi-tasking under tight deadlines
Preferred skills
Previous customer-facing lab role experience, experience with denture/partials/removables cases
Technologies
3Shape CAD/CAM, digital dental design platforms
Responsibilities
Collaborate with doctors to review and refine case designs, provide live clinical support via phone/chat/video to troubleshoot issues, act as a liaison between doctors and lab teams to translate feedback into production outcomes
Seniority
Mid-level, hands-on IC
