Customer Service and Loaner Coordinator
Core
Manage customer product transactions, loaner program requirements, and inventory movement for Field Sales and hospitals in the medical device sector.
Role type
Customer Service and Loaner Coordinator
Builds
Loaner sets, product orders, and inventory reconciliation for Field Sales and distributors
Domain
Medical devices / Musculoskeletal disorders
Deliverable
client delivery
Required skills
Data order entry, loaner set processing, inventory coordination, RMA initiation, report generation, phone support
Preferred skills
Medical device industry experience, proficiency in English and German
Technologies
Microsoft Office
Responsibilities
Create and maintain customer accounts via phone and data entry; fulfill and ship loaner requests daily; reconcile loaner set usage; coordinate inventory movement in the field; initiate RMAs and product complaints; provide inventory reports.
Seniority
Individual Contributor