Product Manager
Core
Leading an autonomous squad to build and evolve an omnichannel SaaS platform for hotel operations, integrating AI to transform B2B customer service experiences.
Role type
Senior Product Manager (SaaS B2B)
Builds
Omnichannel platform centralizing hotel guest service channels with AI capabilities
Domain
Hospitality technology / AI-driven customer service
Deliverable
production ML models | product features
Required skills
Data-driven decision making, AI product strategy, B2B SaaS product management, omnichannel platform experience, strategic prioritization, agile delivery management, release enablement, cross-functional leadership
Preferred skills
Hotel industry experience, real-time chat/livechat product experience, AI as core product feature experience
Technologies
AI / Machine Learning / Omnichannel platforms
Responsibilities
Lead an autonomous multidisciplinary squad, define and own team outcomes, manage tactical discovery processes, prioritize features by impact, ensure agile delivery quality, support release enablement, integrate AI into product and processes
Seniority
Senior, hands-on IC