Assistant Manager – Services Delivery
Core
Lead webinar operations by designing end-to-end processes, managing performance metrics, and ensuring seamless delivery of educational sessions.
Role type
Assistant Manager, Operations
Builds
Webinar delivery workflows and operational processes for online education programs
Domain
EdTech / Online Learning
Deliverable
product features
Required skills
process design, SOP creation, KPI definition, root cause analysis, cross-functional coordination, automation implementation
Preferred skills
performance management, risk identification, stakeholder communication
Technologies
LMS, webinar platforms
Responsibilities
Design and improve end-to-end webinar delivery processes; Write detailed workflows and SOPs; Define and track team KPIs; Perform root cause analysis on recurring issues; Coordinate with Academic Delivery, Program Support, Tech, and LMS teams; Serve as primary point of contact for webinar operation escalations