Service Delivery Manager
Core
Managing end-to-end delivery of Security Operations as a Service (SOCaaS) solutions for customers, ensuring service quality and stakeholder alignment.
Role type
Senior Service Delivery Manager (SOCaaS)
Builds
SOCaaS service delivery and customer success outcomes
Domain
Cybersecurity / Security Operations Center (SOC)
Deliverable
client delivery
Required skills
Customer relationship management, project management, service delivery process improvement, incident escalation, stakeholder communication, information security knowledge, network concepts, layered security understanding, SOC operations familiarity, incident response procedures, security technology familiarity (Firewalls, SIEM, SOAR), log analysis
Preferred skills
Fortinet product experience, advanced log/data visualization tools, security risk assessment
Technologies
Firewalls, SIEM, SOAR, Log analysis tools
Responsibilities
Coordinate with Pre-Sales for onboarding and Proof-of-Concepts, conduct regular service review meetings, own end-to-end customer Service Requests, communicate with internal stakeholders on project performance, document processes, collect customer feedback for product improvement, generate status reports
Seniority
Senior, hands-on IC