Senior QA Engineer
Core
Ensuring quality and reliability of IVR and web applications through comprehensive testing, validation, and end-to-end test strategy execution.
Role type
Senior QA Engineer (IVR & Voice)
Builds
IVR flows, prompts, integrations, and call scenarios for enterprise contact center environments
Domain
Telecommunications / Contact Center / Voice Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Test planning and execution, IVR and voice application testing, Test case and script development, Integration testing, SQL for data validation, Defect triage coordination, Test automation strategy
Preferred skills
Experience in enterprise delivery environments, Collaboration with architects and product owners
Technologies
IVR systems, Web applications, Backend services, SQL
Responsibilities
Plan, execute, and report on testing activities for IVR and applications; Develop and maintain test plans, test cases, and test scripts; Lead voice testing services including IVR flows and call scenarios; Balance testing resources across multiple concurrent releases; Track and report test progress, risks, and quality metrics; Lead test review meetings and coordinate defect triage; Identify opportunities for future test automation; Support integration testing across IVR, web applications, and backend services
Seniority
Senior, hands-on IC
