DevOps Engineer

Calgary, Calgary region💼 Full-time🗓 2026-05-26 → 2026-08-06

Core

Ensuring operational stability, reliability, and availability of a large-scale global IVR and contact center platform supporting mission-critical customer interaction flows.

Role type

DevOps Engineer (Cloud & Voice Infrastructure)

Builds

Production IVR services and contact center platforms

Domain

Telecommunications / Contact Centers / Cloud Infrastructure

Deliverable

infrastructure

Required skills

AWS cloud services, EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, high-availability system management, incident response, production deployment, voice/SIP troubleshooting, observability, security best practices

Responsibilities

Own operational stability and availability of global IVR platform, support production deployments and environment configuration, manage day-to-day operations of high-availability IVR and voice platforms, monitor system health and performance, respond to and investigate production incidents, troubleshoot infrastructure and voice issues, participate in on-call rotations, integrate security best practices into pipelines

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About Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exc