Service Delivery Manager - Sao Paulo (Hybrid)
Core
Lead a Professional Services delivery team of Project Managers and Implementation Consultants to drive operational efficiency for mid-to-large enterprises using an ERP platform.
Role type
Senior Service Delivery Manager (Professional Services)
Builds
ERP implementation and delivery services for mid-to-large enterprises
Domain
Enterprise Resource Planning (ERP) / Professional Services
Deliverable
client delivery
Required skills
team leadership, utilization and workload management, revenue and margin forecasting, resource allocation, PSA/ERP system expertise, operational reporting analysis
Preferred skills
Certinia experience, data-driven decision making, coaching
Technologies
Microsoft Dynamics, SAP, Oracle, Certinia
Responsibilities
drive team performance and financial outcomes, manage utilization and workload balance, oversee revenue and margin delivery, allocate resources efficiently, collaborate with Finance and RevOps to optimize processes
Seniority
Senior, hands-on IC with team leadership
