Front Office Executive
Core
Managing patient registration, appointments, and front desk operations to ensure a smooth experience for patients visiting an eye hospital.
Role type
Front Office Executive
Builds
Patient flow and administrative support for an eye hospital
Domain
Healthcare / Ophthalmology
Deliverable
client delivery
Required skills
Patient registration, appointment scheduling, call management, record maintenance, billing assistance, patient guidance, confidentiality adherence
Preferred skills
Healthcare operations experience, knowledge of appointment/billing systems, empathetic patient interaction management
Technologies
Hospital management software, MS Office
Responsibilities
Welcome patients and visitors, handle registration and scheduling, manage incoming calls and inquiries, maintain patient records, coordinate with clinical and billing teams, assist with billing and insurance, ensure waiting area organization, guide patients on services, handle walk-ins and emergencies, maintain confidentiality
