Digital Product Manager
Core
Lead the strategy, roadmap, and delivery of FLOW, a unified digital platform connecting fragmented systems to enable customer self-service for onboarding, quoting, ordering, and service lifecycle management.
Role type
Senior Digital Product Manager (SaaS/Enterprise Platforms)
Builds
A unified digital platform integrating internal systems and external vendor services (e.g., ConnectBase) for enterprise connectivity.
Domain
Telecommunications / Enterprise Connectivity / SaaS
Deliverable
product features
Required skills
Product strategy and roadmap ownership, API-driven architecture understanding, cross-functional collaboration, requirements gathering and PRD writing, stakeholder management, 0→1 product development
Preferred skills
CRM platforms (Salesforce), telecommunications industry experience, AI-enabled digital products, marketplace ecosystem building, user research with enterprise customers, JIRA
Technologies
APIs, JIRA, Salesforce, ConnectBase
Responsibilities
Define end-to-end digital customer journey stages (onboarding, quoting, ordering, delivery tracking), lead design of customer self-service portals, manage vendor platform integration and buy-vs-build decisions, coordinate with engineering and business teams, define product success metrics and manage backlog.
Seniority
Senior, hands-on IC
