Participant Support Advisor
Core
First point of contact and end-to-end intake coordinator for participants with spinal cord injuries, managing the journey from enquiry to onboarding.
Role type
Participant Support Advisor (NDIS)
Builds
Participant onboarding and service allocation for a not-for-profit spinal injury support organization
Domain
Disability support / Spinal cord injury care / NDIS
Deliverable
client delivery
Required skills
NDIS sector experience, end-to-end intake management, funding plan interpretation (NDIS, iCare, DSOA), client management systems proficiency, service agreement preparation
Preferred skills
Health or Disability Support qualification, experience with Splose or ShiftCare, strong organizational skills
Responsibilities
Manage enquiries and referrals, lead intake process including data collection and goal setting, review and interpret funding approvals, prepare service agreements, coordinate with clinical teams for service allocation, identify funding gaps or risks, maintain client management systems accuracy
Seniority
Individual Contributor, mid-level