Team Lead Fleet Operations (m/w/d)
Core
Lead the team responsible for damage assessment, claims processing, and defleeting coordination to ensure efficient and cost-effective vehicle damage resolution.
Role type
Team Lead, Fleet Operations (Damage & Defleeting)
Builds
Damage assessment workflows, claims processing, and defleeting coordination for FINN's vehicle subscription platform.
Domain
Automotive / Mobility / Insurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, process optimization, partner management, data quality management, operational workflow analysis
Preferred skills
Experience in partner relationship building, negotiation, conflict resolution, damage management, vehicle valuation
Technologies
None stated
Responsibilities
Ensure efficient and cost-effective processing of vehicle damage and defleeting workflows; Make final decisions on customer billing for damage-related claims; Integrate new service providers (assessors, workshops, remarketing partners) and define performance criteria; Lead and develop the team through coaching and feedback; Guarantee data quality and transparency in system maintenance; Analyze and automate operational workflows for scalability.