Senior Technical Applications Scientist
Core
Senior Applications Scientist providing high-quality technical and customer support for Illumina Laboratory Services, managing complex inquiries and coordinating issue resolution across laboratory operations, quality, and regulatory teams.
Role type
Senior IC technical applications scientist (genomics/life sciences)
Builds
Reliable technical support and issue resolution for internal and external customers across Illumina platforms and workflows
Domain
Life Sciences / Genomics / Clinical Laboratory Services
Deliverable
client delivery
Required skills
Complex technical troubleshooting, Root-cause analysis, Cross-functional coordination, Technical documentation, Process improvement, Regulatory compliance knowledge
Preferred skills
Advanced degree in Life Sciences or related field
Technologies
Illumina platforms, Sequencing technologies, Molecular biology workflows
Responsibilities
Independently assess and resolve complex customer inquiries, Lead structured troubleshooting and root-cause investigations, Develop and maintain technical documentation and troubleshooting guides, Coordinate issue resolution with laboratory operations and quality teams, Monitor case trends to identify recurring issues and improve workflows, Support customer onboarding and service-readiness activities
Seniority
Senior, hands-on IC
