Counselling Services Team Leader
Core
Lead a team of up to 25 counsellors delivering essential trauma-informed support through a national 24/7 counselling service for individuals affected by domestic, family, and sexual violence.
Role type
Senior IC team leader (counselling services)
Builds
A national 24/7 digital healthcare service
Domain
Social services / Mental health
Required skills
People leadership, Trauma-informed practices, Workforce planning, Operational management, Coaching, Data interpretation, Risk management, Digital systems proficiency
Preferred skills
Leadership qualification, Call centre leadership experience
Technologies
Digital systems, Reporting tools
Responsibilities
Lead, coach, and provide day-to-day operational support to a team of up to 25 counsellors; Promote employee wellbeing through regular supervision and professional development; Manage workloads, scheduling compliance, and operational requirements; Monitor team performance and service quality; Collaborate with clinical and operational teams to identify service improvements; Use operational data and reporting to identify performance trends.
Seniority
Senior, hands-on IC