EMEA Quality Customer Service Program Manager
Core
Define and drive the quality roadmap for Customer Service operations across EMEA, bridging operational efficiency and customer satisfaction via an Agile/Lean-oriented Quality Management System.
Role type
Senior IC Quality Program Manager (Medical Devices)
Builds
Quality Management System (QMS) processes, regulatory compliance frameworks, and continuous improvement initiatives for Customer Service.
Domain
Medical Device Industry / Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ISO 13485 standards, CAPA management, internal/external audit management, regulatory inspection management, quality risk assessment, quality metrics/KPIs, quality training program management, process improvement (Value Stream Mapping, Root Cause Analysis), stakeholder coordination, international quality network coordination
Preferred skills
Agile/Lean methodologies, digital solution innovation, coaching/mentoring, change management
Technologies
Agile/Lean frameworks, Value Stream Mapping, Root Cause Analysis tools
Responsibilities
Elaborate, analyze, and implement quality concepts and procedures; create a transparent environment for quality culture; guide risk identification and control; drive innovative digital solutions for quality improvement; train employees in specific quality areas; coach or lead agile/lean projects; ensure implementation of quality standards and regulatory requirements; analyze and improve process steps; coordinate quality-related staff and international/national quality networks.
Seniority
Senior, hands-on IC