Program Manager
Core
End-to-end governance, coordination, and delivery of complex, multi-project programs to improve after-sales performance, service processes, quality, and customer satisfaction.
Role type
Senior Program Manager (Service Excellence)
Builds
Strategic initiatives for after-sales service excellence and operational improvement
Domain
Automotive / Clean Technologies / Sustainable Mobility
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic thinking, cross-functional coordination, risk management, stakeholder management, program governance, resource alignment, change management, KPI tracking, executive reporting
Preferred skills
International environment experience, managing multiple Project Managers, Agile methodologies
Technologies
Project/Program Management frameworks (PMP, PgMP, PRINCE2, Agile)
Responsibilities
Define and maintain program vision, objectives, and roadmap; Ensure coherence and alignment across projects; Monitor program performance, risks, and interdependencies; Coordinate workstreams and manage conflicts; Act as primary interface for sponsors and senior management; Consolidate and present reporting to governance bodies
Seniority
Senior, hands-on IC with strategic oversight