Field Support Representative, Customer Service - Ohio
Core
On-site field support for healthcare plan members at client worksites in Ohio, assisting with plan navigation and enrollment support.
Role type
Field Support Representative (Customer Service)
Builds
Member access to healthcare benefits and positive member experiences
Domain
Health Insurance / Member Care
Deliverable
client delivery
Required skills
problem-solving, relationship-building, independent work, on-site visitation, call/chat/email handling
Preferred skills
bilingual, healthcare/insurance experience
Technologies
none stated
Responsibilities
Visit clients onsite across Ohio to support members in navigating their Sidecar Health plans; Act as in-person support for client groups and members after enrollment and during escalated necessity; Assist Account Management in establishing relationships with key individuals and HR departments; Answer calls, respond to web chats and emails; Build rapport with members to understand needs and ensure a memorable experience
Seniority
Individual Contributor, entry to mid-level