Senior Software Delivery Program Manager
Core
Managing multiple concurrent projects and workstreams to facilitate efficient product implementation and customer onboarding for healthcare clients.
Role type
Senior Software Delivery Program Manager
Builds
End-to-end project plans, status reports, risk logs, and successful customer implementations for health plans and health systems.
Domain
Healthcare technology / Health experience platform
Deliverable
client delivery
Required skills
Project management, stakeholder communication, risk management, cross-functional coordination, problem solving, change control, testing coordination, documentation management, client relationship management
Preferred skills
Experience in healthcare, consumer applications, or technology
Technologies
Project management tools and processes
Responsibilities
Create and manage project plans, status reports, and risk/issue logs; manage program calendar and meeting schedules; collaborate with cross-functional teams (Marketing, Product, Engineering, Operations); lead client discussions on implementation activities; support testing initiatives and act as liaison for testing resources; capture customer feedback and initiate CSAT surveys; foster referenceable clients; escalate barriers to project success; support change control processes and governance meetings.
Seniority
Senior, hands-on IC