Modern Workplace Applications Manager
Core
Manage the service lifecycle, COTS portfolio, and third-party SaaS integrations for the British Council's enterprise applications within the Microsoft ecosystem.
Role type
Senior IC IT Service Manager (Modern Workplace & COTS)
Builds
Secure, scalable, and integrated enterprise solutions aligned with business priorities
Domain
International Education / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management (ITIL), Supplier Management, Project Management, Microsoft Entra ID, SaaS Integration, Vendor Risk Assessment, AI Vendor Due Diligence, Microsoft 365 Copilot readiness, Video Conferencing solutions, Licensing reconciliation
Preferred skills
Automation opportunities identification, Cost optimization, Conditional access policies, App Registrations, SAML/OIDC
Technologies
Microsoft Cloud, Entra ID, Intune, Microsoft 365, Azure
Responsibilities
Manage third-party suppliers and ensure service levels; Drive onboarding and lifecycle of third-party SaaS applications; Provide consultancy and problem-solving support for applications and suppliers; Oversee Video Conferencing services and solutions; Validate business and technical application requests; Ensure compliance with UK GDPR and ISO 27001
Seniority
Senior, hands-on IC