Product Performance Analyst - Value & Analytics
Core
Lead measurement, analysis, and reporting of product performance to drive continuous improvement in user experience, operational efficiency, and commercial outcomes.
Role type
Product Performance Analyst
Builds
Performance measurement frameworks, reporting tools, and dashboards
Domain
Education technology / Online learning services
Deliverable
dashboards & analysis
Required skills
SQL, analytics platforms, Excel, data visualization, Google Analytics (GA4), data privacy principles, quantitative analysis
Preferred skills
Customer acquisition and retention analytics, subscription business models, Looker, Tableau, Power BI, Agile methodologies
Technologies
SQL, Google Analytics (GA4), Looker, Tableau, Power BI, Excel
Responsibilities
Design and maintain performance measurement frameworks aligned with business strategy; Define and track metrics across the learner journey (acquisition, retention, satisfaction, revenue); Conduct deep-dive analysis to identify trends, risks, and opportunities; Develop reporting tools and visualizations for team access; Collaborate with product, marketing, and operations teams to align insights with priorities; Provide executive-level performance updates and presentations; Lead data reviews to evaluate campaign and feature effectiveness.
Seniority
Individual Contributor