Senior Specialist, Customer Service & Support Management
Core
Manage daily backlog, order processing, shipment monitoring, and RMA handling while driving revenue plans and optimizing backlog coverage for assigned customer accounts.
Role type
Senior Specialist, Customer Service & Support Management
Builds
Order fulfillment and supply chain solutions for semiconductor customers
Domain
Semiconductor industry, Supply Chain Management
Deliverable
product features
Required skills
backlog management, order processing, demand forecasting analysis, logistics and customs resolution, inventory control, procurement method analysis, supply chain weakness identification, variance elimination, capacity adjustment
Preferred skills
Microsoft Excel, Power BI
Technologies
Microsoft Office, Excel, Power BI
Responsibilities
Manage daily backlog including order processing and RMA handling; Monitor customer demand forecasts and analyze accuracy; Eliminate backlog vs. MRP variance and EDD/PLD gaps; Resolve logistics and customs issues; Achieve revenue plans by driving optimal backlog coverage; Develop understanding of customer procurement methods; Identify supply chain weaknesses and implement solutions
Seniority
Senior, hands-on IC